If you report a problem,

We will reply as soon as possible.

First, we analyze your problem to find out what failure you have on your software or

your equipment.

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We then implement various means to make a remote diagnosis :

- telephone exchanges, 

- e-mail or Whatsapp of your choice,

- audio/video documents. 
 

Once our diagnosis has been made, we first intervene remotely.

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On a software problem, depending on the extent of the problem, we intervene by sending you by email or video capture the solution to put in application. 

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If our diagnosis reveals a maintenance or material use problem, we will send you very quickly a document that contains the procedures to be respected.

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In the event that the failure is due to a defect of the manufacturer; we contact the manufacturer to play the warranty.

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If your memory disk or your equipment require physical intervention, we help you by mail, unless your equipment is in the Paris region; in which case we can

move for free.
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Software warranties apply on offline use for 2 years. Our software and applications are made reliable during the preparation phase of the PCs we deliver. When used offline, our software is never a problem. 

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If your problem comes from a manipulation error, we will be happy to send you in video capture the solution to implement. 

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In case you absolutely want to run your simulator online, we can design a custom system to increase the reliability of your software to the maximum.

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When our diagnosis confirms that the failure is due to a manufacturing or design defect; we contact the manufacturers to make use of the material warranties that apply.
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